I understand you're worried about your streak not registering after doing a lesson. It sounds like this issue has been resolved, so you shouldn't face this problem anymore. Please try doing another lesson and let me know if it still doesn't update as expected!
Apparently I did remember revising cards on this Thursday at night, but when it reached the next day, it said I did so on Friday… I guess that resets my streak, perhaps add a streak freeze feature like duolingo does, that’d be great!
Jason From Memo changed status to Fixed
Team•
Oct 26, 2025
Pinned
Hey Gordon,
Thanks for flagging this. I've just manually reset your streak for you.
Regarding the bug, it might be a timezone issue. Could you let me know what timezone you're in? That would help me investigate what's happening.
The streak freeze is a great idea, by the way! We'll definitely look into adding that.
Gordon
•
Oct 26, 2025
Hey Jason, thanks for helping me reset my streak! I’m in the HK timezone by the way, GMT+8(should be, I looked it up online to check), thanks a lot for your help!
I collected up to an 81 streak, and for some reason when I got back into the app today, it got resetted automatically? This is a bit annoying sometimes, hope it gets fixed again
Jason From Memo changed status to Fixed
Team•
Jun 15, 2025
Pinned
Hey Gordon, so sorry about that! I've just gone ahead and restored your streak for you. Apologies for the bug, we're looking into what might have caused this.
Gordon
•
Jun 15, 2025
Thanks a lot Jason! But still, I’ve did quite some flashcard decks today and it still says that I haven’t done anything! :(
Study streak not updating despite completing activities
My study streak isn't updating correctly. Even when I complete a study session, like a practice exam, and it shows up in my history, my streak count doesn't increase. It's important for me to track my consistency, and this bug is preventing that.
ctc
Team•
Jan 12, 2025
send Customer service your request. our team will help you.
Comments9
Mar 25, 2025
PinnedHey Gordon,
I understand you're worried about your streak not registering after doing a lesson. It sounds like this issue has been resolved, so you shouldn't face this problem anymore. Please try doing another lesson and let me know if it still doesn't update as expected!
Gordon
Feb 18
•Merged request
•1 vote
A streak bug loss again!
Apparently I did remember revising cards on this Thursday at night, but when it reached the next day, it said I did so on Friday… I guess that resets my streak, perhaps add a streak freeze feature like duolingo does, that’d be great!
Oct 26, 2025
PinnedHey Gordon,
Thanks for flagging this. I've just manually reset your streak for you.
Regarding the bug, it might be a timezone issue. Could you let me know what timezone you're in? That would help me investigate what's happening.
The streak freeze is a great idea, by the way! We'll definitely look into adding that.
Gordon
Oct 26, 2025
Hey Jason, thanks for helping me reset my streak! I’m in the HK timezone by the way, GMT+8(should be, I looked it up online to check), thanks a lot for your help!
Gordon
Feb 18
•Merged request
•1 vote
Losing my streak again!
I collected up to an 81 streak, and for some reason when I got back into the app today, it got resetted automatically? This is a bit annoying sometimes, hope it gets fixed again
Jun 15, 2025
PinnedHey Gordon, so sorry about that! I've just gone ahead and restored your streak for you. Apologies for the bug, we're looking into what might have caused this.
Gordon
Jun 15, 2025
Thanks a lot Jason! But still, I’ve did quite some flashcard decks today and it still says that I haven’t done anything! :(
Ximena
Feb 18
•Merged request
•1 vote
Study streak not updating despite completing activities
ctc
Jan 12, 2025
send Customer service your request. our team will help you.