Payments
Processing payments and refunds.
- Cancel SubscriptionCancel web or App Store renewal, confirm cancellation, and get help if the cancellation flow is blocked.
- Refund PolicyMemo's refund policy and where to request review of a web or Apple-billed charge.
- Pro Account for HKU StudentsClaim 3 months of Memo Pro free on any Memo account through Settings → Claim.
- I cannot cancel my subscriptionWhat to do when cancellation freezes, billing will not open, or the cancel button is missing.
- I deleted my account but I am still being chargedFind and cancel an existing subscription after deleting an account or uninstalling Memo.
- I was charged after canceling or do not recognize a renewalCheck the receipt and cancellation confirmation, then request a billing review.
- Pause a subscription and check when billing resumesCheck pause eligibility, scheduled dates and unexpected invoices.
- Was my subscription purchased on the website or through Apple?Use your receipt to distinguish web billing, Apple Pay and App Store subscriptions.