I was charged after canceling or do not recognize a renewal

If a renewal looks wrong, contact support with the receipt and any cancellation confirmation so the payment can be checked.

Check these details

• The Memo account email and the subscription provider shown on the receipt.

• The date, amount, currency and billing period of the charge.

• Whether your subscription shows an upcoming renewal or an end date.

• When cancellation was confirmed, if you canceled.

A pending card transaction, a paid invoice and a renewal reminder describe different states. Include the wording you see; support should verify the payment record before explaining the charge.

Ask for review

For a web purchase, send Memo support the details above and explain whether you want to stop renewal, request review of a charge, or both. If the account was deleted or you lost access, include the former email.

For an Apple-billed purchase, manage renewal in Apple subscription settings and use Apple's refund request route for a refund review.

See Cancel Subscription and Refund Policy. Support must review the account before confirming an outcome.