Pause a subscription and check when billing resumes

Where a pause option is offered for an eligible monthly web subscription, open Settings → Subscription and follow the pause flow. Review its start and resume dates before confirming.

A scheduled pause is different from an active pause

A pause may be scheduled to begin after the current paid period ends. Check the dates and status shown for your subscription; do not assume that billing or paid access stopped immediately when you selected pause.

When will it resume?

Check the resume date shown in your subscription details. A pause is temporary and does not permanently cancel renewal. If you want to stop future renewal, follow Cancel Subscription.

I received an invoice during the pause

Contact support with the pause confirmation, start and resume dates, invoice reference, billing date and account email. Tell us whether the invoice says paid, due or void. Support needs to review the subscription and payment records before confirming whether money was collected or an invoice needs correction.

I cannot find a pause option

Available actions depend on the subscription you have. If no pause option is offered, do not assume a pause has been scheduled. Contact support for the available options. For an Apple-billed subscription, use Apple's subscription management rather than the web pause flow.