I cannot cancel my subscription

What to do when cancellation freezes, billing will not open, or the cancel button is missing.

Written By Jason From Memo

Last updated 1 day ago

If the cancellation flow freezes or shows an error, cancellation has not been confirmed.

  1. Open Settings → Subscription in Memo. Check that you are using the account that owns the subscription.

  2. Try refreshing once in a regular browser. If you already tried that, move to support instead of repeating it.

  3. If the subscription was purchased through the App Store, use iPhone or iPad Settings → your name → Subscriptions → Memo.

  4. If you still cannot cancel, contact Memo support and say: I want to cancel renewal, but the cancellation flow is blocked.

Include the account email, renewal date, purchase provider, screenshot or exact error, and steps already tried. Mention if a reason selector is frozen, an invoice appears overdue, or you deleted the account.

Support needs to check the account before confirming cancellation or how an overdue invoice should be handled. Keep the cancellation confirmation when it is complete.

See Cancel Subscription for the complete steps.