Unable to Login

Memo supports Google sign-in and email OTP login. You can usually use either method with the same email address.

Email OTP is not arriving

• Check your spam or junk folder.

• Confirm the email address is typed correctly.

• Wait a few minutes before requesting another code.

• If your email is a Google account, try Continue with Google instead.

The OTP code is invalid or expired

• Use the newest code from your inbox.

• Refresh the login page and request a fresh code.

• Enter the code without extra spaces.

Google login is not working

• Make sure you select the correct Google account.

• Try the email OTP method with the same address.

• Clear cookies for Memo and try again.

• Try a private/incognito window.

Browser or device issues

• Update your browser.

• Disable extensions that block sign-in popups or cookies.

• Try another browser such as Chrome, Safari, or Firefox.

• If using the mobile app or installed web app, try logging in from a browser to confirm the account works.

Subscription or billing account mismatch

If you can log in but do not see your expected plan, you may be signed in with a different email from the one used at checkout. Check Settings → Subscription and contact support with both possible emails if needed.

Contact support

If you still cannot log in, contact support and include:

• the email address you are trying to use

• whether you tried Google, OTP, or both

• your browser and device

• screenshots of any error messages