I deleted my account but I am still being charged

Find and cancel an existing subscription after deleting an account or uninstalling Memo.

Written By Jason From Memo

Last updated About 24 hours ago

Deleting your Memo account or uninstalling the app is not proof that subscription renewal was canceled. Billing needs a cancellation confirmation from the subscription provider.

If Apple bills your subscription

Open iPhone or iPad Settings β†’ your name β†’ Subscriptions β†’ Memo to check its status and cancel renewal. Use the Apple Account shown on your receipt.

If you paid on Memo's website

If you can still sign in, open Settings β†’ Subscription. If the account has been deleted or you cannot sign in, contact Memo support with the former Memo account email, receipt or invoice reference, billing date, amount and currency.

Say that the account was deleted and you need help locating and canceling its subscription. Do not create another paid subscription to solve this.

What about a charge already made?

Ask for a separate review of the charge and include any earlier cancellation confirmation. A refund is not automatic. Follow Refund Policy for the correct request route.