Jason From Memo

Payments

Cancel web or App Store renewal, confirm cancellation, and get help if the cancellation flow is blocked.

Cancel Subscription

Memo's refund policy and where to request review of a web or Apple-billed charge.

Refund Policy

Claim 3 months of Memo Pro free on any Memo account through Settings → Claim.

Pro Account for HKU Students

What to do when cancellation freezes, billing will not open, or the cancel button is missing.

I cannot cancel my subscription

Find and cancel an existing subscription after deleting an account or uninstalling Memo.

I deleted my account but I am still being charged

Check the receipt and cancellation confirmation, then request a billing review.

I was charged after canceling or do not recognize a renewal

Check pause eligibility, scheduled dates and unexpected invoices.

Pause a subscription and check when billing resumes

Use your receipt to distinguish web billing, Apple Pay and App Store subscriptions.

Was my subscription purchased on the website or through Apple?

Feedback

Roadmap

Changelog

Help articles on uploading sources to Memo

Sources

A practical guide for adding PDFs, images, YouTube, websites, and text to Memo.

Uploading Sources to Memo

How to split PDF page ranges when uploading PDFs to Memo

Split PDF Pages for Uploading

AI Chat

How to use Memo AI Chat in Memo v8 and beyond.

Using Chat

Copilot Models and Energy Costs

Creating content from your sources in Memo

Studio

Flashcards turns your sources into study cards you can review and edit.

Flashcards

How to generate, customize, and manage mind maps in Studio.

Mindmaps

How to generate, customize, export, and manage notes in Studio.

Notes

Practice Test creates exam-style questions from your materials.

Practice Test

Tutor starts a live voice tutoring session based on your sources (Feynman-style or strict oral-exam style).

Tutor

How to generate a guided learning track from your sources.

Track

Infographic creates a visual summary optimized for clarity and structure.

Infographic

Podcast creates an AI audio episode discussing your materials.

Podcast

Use Learn for structured flashcard review and Cram for fast session-based
review of a flashcard set.

Learn Mode and Cram

Studio keeps a history of generated outputs so you can reopen, rename, delete,
or stop them when needed.

Managing Studio Runs and History

How AI-assisted answer checking works during flashcard review.

Smart Grading in Learn Mode

Skills

Skills let you shape how Memo generates outputs on supported surfaces such as flashcards, notes, practice tests, tutor, podcasts, and more.

Using Skills in Studio and Copilot

How to use the Skills Marketplace and create reusable generation styles.

Creating and Managing Custom Skills

Articles on Exporting Resources from Memo

Exporting

Download a Memo flashcard set as an Anki package.

Export to Anki

Which Studio outputs can be downloaded and in what formats.

Exporting Studio Outputs

Language

How to Change the Language of Studio Outputs

How to use zh-TW app language and generate Chinese outputs.

Using Memo in Traditional Chinese

Settings

If you prefer the older Memo workflow, you can quickly set up a V7-style experience in V8.
There is no separate “switch to V7” mode, but the same layout can be recreated with panel and view controls.

Recreate the Classic Layout in Memo V8

Find profile, subscription, usage, Claim, Optional Features and study settings.

Memo Settings Overview

How review scheduling settings affect Learn Mode.

Understanding FSRS and Scheduling Settings

How display preferences affect review cards and exported files.

Flashcard Display Settings and Exports

General

Install Memo on iPhone or iPad, use Android as a web app, or download Memo for your computer.

Memo Desktop and Mobile Downloads

Choose Free, Pro or Max and find your subscription and usage details.

Memo Plans Comparison

 How to Switch Between Light and Dark Mode in Memo (Desktop & Tablet)

Light & Dark Mode

How to move decks around in Memo - and into and between folders.

Moving Decks

Streaks in Memo: How They Work and How to Keep Them

Streaks

Read your remaining energy, check resets and troubleshoot an unexpected usage error.

Understanding Energy in Memo

A quick first workflow from source upload to review.

Getting Started with Memo

How to restore or permanently delete decks and folders.

Managing Trash and Deleted Decks

How to keep your Memo dashboard organized.

Organizing Decks and Folders

Show QBank in Memo and distinguish question-bank access from generated practice tests and the HKU Pro offer.

Find and access the HKU MBBS QBank

Quick answers with links to Memo's current help guides.

Memo FAQ: plans, billing, apps and study tools

Troubleshooting

Troubleshooting Google sign-in and email OTP login issues.

Unable to Login

Troubleshooting problems when importing Memo exports into Anki.

Import to Anki Issues

Recover missing paid access without purchasing a second subscription.

I paid, but Memo shows Free or Unauthorized

How can we help you?

Help Center

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Audio Recording

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